A message to our customers

To Our Customers,

We hope you are healthy and safe during these extraordinary times. As a business that puts the customer at the center of everything we do, we want to share some information with you related to steps J.Crew Group, Inc., the parent company of J.Crew and Madewell, is taking to position our business for long-term success.

On May 4, 2020, we announced an agreement with our lenders and financial sponsors, which will allow us to restructure our debt and enable J.Crew and Madewell to thrive. To implement our financial restructuring, we commenced a Chapter 11 process. 

What is important is that we are there for our customers and fully operational throughout this financial restructuring process. We will continue operating under the COVID response measures currently in place and look forward to reopening our stores in accordance with CDC guidance as quickly and safely as possible. In the meantime, we continue to offer the same high-quality products you love and great customer service you expect through our e-commerce platforms.

All customer programs, including our loyalty program, gift cards, returns and exchanges, among others, will continue as usual. 

J.Crew and Madewell are enduring and much-loved brands because of you. We greatly appreciate your support and are committed to bringing you styles you love for years to come.